Terms and conditions

The quote

We come and look first. After that you get a quote setting out what we do, with which materials and what it costs. What is not in it, is not included. Do ask if anything is unclear, that is exactly what a quote is for.

The price

We prefer a fixed price for the work described in the quote. Sometimes that is not possible, for instance when you only see what is going on once the wall is open. In that case we agree beforehand how we calculate it. All amounts include VAT.

Extra work

Do you want something different along the way, or do we run into something we could not see? Then we tell you what it costs extra and what it does to the planning. We only carry it out once you say yes. So you never get a bill afterwards for work you did not know about.

Cooling-off period

Do we sign at your home or anywhere else outside our business premises? Then you have fourteen days to change your mind. Within those fourteen days you can withdraw the assignment without giving a reason. If you want us to start sooner, we ask you to put that in writing. If you then still withdraw, you only pay for the work already done.

The planning

You get a start date and an expected duration. Weather, delivery times and what we find along the way can affect that. If it runs late, you hear it from us as soon as we know, not when you ask.

What we need from you

Access to the home on working days, and water and electricity we may use. Room to put down materials. And if a permit or permission from the owners association is needed, you apply for it. We are happy to help with what you need to submit.

Handover

When the work is finished we walk through it together. Anything not yet right we write down and put in order. You receive a handover file: what we did, which materials are in it and what maintenance it needs. The warranty runs from the handover date.

Paying

You pay in instalments that follow the work. Your quote sets out what those instalments are. We never ask for payment in advance for work that has yet to start.

If something goes wrong

Call or email us. We come and look and say honestly whether it is down to us. If it is, we put it right. If we cannot work it out together, you can go to court. That is a right we cannot and would not take away from you.

Warranty

Our work comes with a warranty, with a term per type of work. Those are on the warranty page. That warranty comes on top of your statutory rights and limits them nowhere.

The full text

This page summarises. The full terms are the text you are bound by. You also receive them with the quote, so you have them before you sign. They are drawn up in Dutch; if a translation differs, the Dutch text applies.